Simply Product Photos – Terms & Conditions

  1. Definitions Of Terms
  1. By placing an order through this website, you (sometimes referred to herein as “Client”) are agreeing to commission Simply Product (sometimes referred to herein as “SPP”) to create and deliver photography services and images to you and you are agreeing to be bound by the following terms and conditions (“Terms of Service”).  The services offered by SPP under the Terms of Service include various photography services ( “Services”) and Images, which means all viewable renditions furnished by SPP hereunder, whether captured or stored in photographic magnetic, optical, or any other medium whatsoever.

You can review the current version of the Terms of Service at any time at

  1. SPP reserves the right to update and change the Terms of Service by posting updates and changes to the SPP website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.
  2. By placing your order with SPP, you acknowledge that you have read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement, including SPP’s Reshoot Policy.
  3. For purposes of these terms “Objective Shooting Criteria” means camera position, product position, number of items per shot, shot distance, product rotation and camera height.
  1. Payment
  1. Payment is due in full at the time the Order is placed and must be made through the SPP website.
  2. For Orders greater than 100 images, you can request an estimate of costs and contract for execution to Customer which must be approved prior to the Order being placed. See How to Place A Large Order With SPP for more helpful information and guidelines.
  3. Pre-payment constitutes a retainer for services.  You may order more now to get a larger discount and send products later. See refund details below in section C. Refund Policy.
  4. If SPP received more products to photograph than the number of images ordered, SPP may, at its option, elect to:
  1. Photograph all provided products, contact Customer and inform it of the discrepancy and request additional payment, or
  2. Place the order “On Hold” until such time as Customer instructs which products should be shot and which should not be shot so that the total images do not exceed the number ordered.
  1. If SPP elects to shoot all products, Customer will be informed of such decision and SPP will provide all images with a watermark until the balance due for the additional images has been paid.
  1. Refund Policy
  1. Customer may request a refund on unused images, however balances on any order or individual account will remain for the life of the business but can only be refunded if requested within 90 days.
  2. All refunds are issued in the original form of payment and are subject to the processing times and/or fees of the applicable third-party financial institution.
  3. After 90 days, balances cannot be refunded, but will remain as a credit for any future orders.
  4. Discounts may be given based on the volume that is ordered.  In the event of a partial refund and the original volume is 100 photos or below, the per photo price will change to reflect the new pricing.  
  5. For example, if an order is placed for 100 photos at the bulk discounted rate of $15 per photo and there is a refund for 25 photos, the new price would be $20.00 per photo and the refund would reflect this new volume pricing, not the original volume.
  6. For orders larger than 100 photos, refunds are only available within 1 year of the order and up to the value of 100 total photos. Any remaining balance will remain as a credit on the account.
  7. All refunds are final and will only be provided at the end of the order.
  1. Image Approval / Disapproval Policy
  1. Customer will be given an opportunity to approve or disapprove images at the conclusion of the photoshoot and only after all images are posted for Customer download by responding to a SPP email indicating that shooting has been completed (the “Approval Email(s)”).  
  2. Failure to respond for any reason within 30 days to the “Request For Approval Emails” will result in those images being automatically approved.
  3. Once an image is approved by the customer than no future refunds can be issued or complementary redos, retouching or changes are allowed.
  4. In the event Customer disapproves of an image, the following requirements must be satisfied:
  1. Disapproval must be expressly made to SPP in writing specifying the objective reasons for disapproval. Because photography is a visual medium, it is advised to use visual mark-ups such as photos or sketches
  2. If Customer has complied with the SPP General Direction Shooting Policy, and SPP has failed to substantially match the Objective Shooting Criteria pursuant to the instruction given by Customer and Customer provided Materials (which include, but are not limited to “comps,” drawings, illustrations, tear sheets, cell phone images, and reference urls), SPP will photograph or retouch the disapproved images up to two times free.
  3. If Customer has not complied with the SPP General Direction Shooting Policy or has otherwise left image composition up to the discretion of SPP, then Customer will not be entitled to a refund or reshoot and any refunds or reshoots will be offered in SPP’s sole and absolute discretion.
  4. If Customer requests a reshoot or Redo because of their dissatisfaction with lighting elements of an image, then SPP will attempt to fix the image using retouching at no additional cost and pursuant to the “Shooting Direction Policy”. SeeOur Reshoot Policy for more information and helpful tips. 
  5. If SPP has reshot or retouched an image twice and Customer still disapproves of the image and the image still fails to meet the Objective Criteria of the Materials provided by Customer, then SPP will work with Customer to find a mutually acceptable remedy, which may include a complete refund of the purchase price.
  6. If the image cannot be sufficiently corrected to Customer’s satisfaction using retouching then the lead photographer will, at his or her sole option, have the choice to reshoot the image complementary or charge the Customer for the cost of a new photo. 
  7. The use display or other dissemination of any image created by SPP shall constitute Customer’s acceptance and satisfaction of the image(s) at which time the Customer shall be entitled to no further remedy for dissatisfaction with the provided image(s).  
  8. SPP expressly retains all copyright and other intellectual property rights to all disapproved and refunded images, and any use, display, or other dissemination of disapproved or refunded images by Customer is strictly prohibited.
  9. Once an order is refunded than that part of the order is closed, and no further adjustments or changes can be made.
  1. Shooting Direction
  1. Our view of shooting direction can be summed by like this:
  2. If you show us how to shoot your product and we don’t do it that way, then we’ll redo it complimentary.  
  3. If you don’t tell us how to photograph your product and waive the right to direction then reshoots based on positioning are not complementary.

Simply, if you don’t tell us how to photograph it, then we won’t know how to photograph it.

Best practices on how to provide clear direction can be found in the  General Shooting Direction Guide.

  1. Direction of how the purchased images are to be photographed must be expressly specified in writing. Written directions may be provided in a separate email following the prompts contained in the confirmation email after purchasing the services.
  2. Since photography is visual, written shooting direction is usually not clear.  Therefore, it is advised that match images be taken for product position, angle & lighting be provided and added to the spreadsheet provided in the General Shooting Direction Guide.
  3. Verbal direction given will not constitute shooting direction.  
  4. The customer may waive the right to shooting direction in writing and allow the photographers to decide how to photograph the items.  The customer will not receive complimentary redo’s or reshoots on these photos.
  5. Unless the customer waives the right to shot direction, Customers are required to submit Materials sufficient to provide SPP with clear direction and instruction on how images should be shot. Such Materials include, but are not limited to “comps,” drawings, illustrations, tear sheets, cell phone images, and reference URLs.
  6. If sufficient direction is not provided, then an order will be placed on hold, as discussed in the section “Turn-Around Times & Delays”.
  7. It is uncommon for customers to provide lighting direction. If a lighting match image is not provided by the Customer, than SPP will default to using Even Lighting as outlined in the Providing Direction For Lighting Guide.
  8. Policies regarding disapproval because of lighting are covered in the Section “Image Approval/Disapproval Policy”. You can also find helpful tips in our After You Order link.
  1. Elements Of Chance & The Spirit Of The Match Image
  1. Elements of chance are items where exact direction cannot be followed because they are unpredictable and can never reproduced the same way.

For example: The customer provides a match image of a blue powder spread out on a surface in a certain manner.  We will try to match the general look of the powder when we shoot it on our set, however matching the powder grain for grain would be impossible.  This is considered an “element of chance” because powder is unpredictable, and the exact position can never be matched exactly.

  1. Elements of chance do not qualify for reshoots if the general spirit of the match image is reflected.
  2. Elements of chance apply to but are not limited to the following situations:
  3. Hand photos
  4. Cosmetic smears
  5. Large complex groups
  6. Oils and spills
  1. Product Quality
  1. To ensure SPP is able to produce the highest possible quality image, Customer agrees that all products provided for shooting will be in substantially similar condition as those appearing in the Customer provided Materials. This includes, but is not limited to color, size, label position and content, packaging, etc.
  2. SPP is not responsible for any damage or loss to products provided by Customer to SPP for photographing unless such damage or loss occurs while the product(s) is in actual physical possession of SPP.
  3. Customer agrees that SPP will photograph the item in the condition in which it arrives at the SPP studio. In the event the product arrives at the SPP studio in a condition which does not materially match that which is evidenced in the Customer provided Materials, SPP will use reasonable efforts to contact Customer and request a new sample product more closely matching that appearing in the Materials. However, SPP is not liable for photographing the product as received. Any Customer disapproval will be subject to the SPP Refund, Revision, Image Approval/Disapproval Policy.
  4. In the event a provided product contains minor flaws (i.e. minor discoloration, dings, dents, scuffs, etc.) SPP may, at its option retouch the images at no additional cost to the Customer, however it is under no obligation to do so.  
  5. Props are defined as items other than the product to enhance the photo.  With the exception of props that are listed on the Do You Photograph With Props page
  6. Customer must provide all props for the photograph. Clear direction is required as described in the “SPP General Direction Shooting Policy”.
  1. Prohibited Services
  1. On-set Art Direction is prohibited.
    Art Direction is defined as the client or representative, either on set or virtually, approving or disapproving each photograph as it is photographed and giving live real-time direction of the shoot and any client interaction, which will otherwise hinder SPP’s ability to effectively perform the services.
  2. SPP will not photograph different versions and let the customer pick which ones they want.  The number of photos & direction must be specific at the time of ordering.
  1. Pre-Approval Images
  1. Pre-Approval images are images that are taken of the product following the direction provided by the customer and provided in advance of photographing the rest of the order.
  2. Pre-Approval images are not normally created because of the time it takes to create them and once created the set must be held in stasis while awaiting a response from the customer to approve of the image.  This prevents other orders from being photographed on that set while waiting and lowering the productivity and thus are not allowed.  
  3. In the event that a Pre-Approval image is provided, it supersedes the direction provided by the Customer.  Subjective aspects of the Pre-Approval image, including, but not limited to overall lighting quality and highlight position will determine how other similar products will be photographed.
  4. If Customer requests a reshoot or re-retouching of an aspect of an image that was created using the Pre-Approval Image as a guide, Customer will incur additional charges at the then existing standard SPP rate for a reshoot or at a prorated rate of $80 per hour for re-retouching.
  1. Turn Around Times
  1. Turnaround times begin at the time indicated on the timestamp of the email SPP sends Customer indicating that the Customer provided products have been checked in to the SPP ordering system.
  2. SPP is closed Saturdays, Sundays and standard holidays. Closed days do not count towards the turnaround time because we are not open.
  3. SPP offers a standard turn-around time:
  4. Standard | 7-14 Business Days or Less
    Our standard turnaround time is 7 business days
  5. We do not offer rush services
  1. Late Orders
  1. If the initial image delivery (not redos) is delayed due to SPP’s negligence, Customer may request a refund on the per image photography fee of five percent (5%) for every 24 hours the image(s) has been delayed.  
  1. Redo Orders Turn Around Times
  1. Turnaround time on a change/redo order request is 5 business days from the time the request is received.
  1. Hold Orders
  1. An order that is placed “On Hold” is an order that is stopped for various reasons and is awaiting a Customer action.
  2. SPP will send the Customer an email notifying them that an order is On Hold. Turnaround time will stop while an order is On Hold.
  3. After sufficient Customer response to remedy the issue leading to the hold, the hold will be released.
  4. On Hold orders that are subsequently released may incur additional turnaround delays up to two business days.  
  5. Orders may be placed On Hold for the following reasons:
  1. No shooting direction has been provided.
  2. Not enough shot direction has been provided to proceed with shooting.
  3. Missing products or props.
  4. SPP is awaiting a Customer reply regarding pre-approval images.
  5. Any other reason which may hinder SPP’s ability to shoot the product.
  1. SPP is not responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
  1. Copyright Licensing Agreement

Copyright can be a rather confusing and touchy subject. Here’s how we handle it at SPP: 

  1. We retain all ownership rights and copyright of all images that we create of your product, as is common in the photography industry.
  2. Included in the purchase price of your Order is a comprehensive license to your images. Specifically, we grant you a worldwide, royalty free, perpetual license to use and display your purchased images, in an unlimited number of mediums, with unlimited alterations for any promotional and advertising usage you see fit.
  3. You agree that you may not re-license or sell ownership of the images to anyone else.  This includes reselling the images or placing them in stock for profit and it is a violation of the copyright agreement.  You may, however, allow other retailers such as Amazon or selling sites to use the images to promote the sale of their products.  If you are a wholesaler, then you may allow your retailers to use the photos.
  1. Copyright Transfer
  1. In the event the above described license is insufficient for your purposes (for example, if you intend to sell the copyright) and you feel that you still need complete copyright ownership of your images, then you may purchase the copyright from us for an additional $20.00 per image. In the event you purchase the copyright from us, we retain a perpetual, royalty-free worldwide license to the images. However, if you are concerned about us sharing the images without your consent, we are more than happy to agree to not share them on our website or with anyone else without your approval.
  2. Copyright transfer agreements will be created by SPP at the end of the order as they require a contact sheet of the images being transferred.
  3. SPP is not responsible for pursuing copyright violations of the images of your products. You agree that, if you determine a third party is using, displaying or disseminating your images without your consent that you are responsible for enforcing your rights and pursuing action for any copyright violations.
  4. SPP understands that your business is unique, however your products may not be. To that end, you understand that SPP may photograph similar products for your competitors if they order images from us. We will never reuse your images for these purposes and will reshoot the products as instructed by those parties, regardless of whether the direction results in images substantially similar to yours.
  5. You agree that SPP may use all images for its own promotional and marketing purposes including all social media posts unless you have expressly prohibited us from doing so in writing.  
  1. Image File Type Delivery
  1. Customer selects the image delivery type on the Order page. For additional information on image types SPP offers, please visit: File Types We Deliver
  2. SPP will not be held responsible resizing or reformatting images to fit your specific uses, so it is important to select the appropriate image type when placing an order. Generally, images are delivered in large format to enable Customer to use them for most standard purposes (for example, on a website, in a catalog, printed in a magazine, etc.)  
  3. Please note that SPP does not deliver layered PSD files.  The tif format carries all the same properties of a PSD file but at a smaller file size.  SPP uses advanced retouching techniques and those layers will not be delivered as they are flattened in the retouching process and are mostly unusable except during processing.
  4. SPP also will not deliver raw files. Raw images are the first step of a multi-step creation process and remain the sole property of SPP.  SPP uses advanced retouching methods far beyond a single capture image often blending multiple raw files with many layered photoshop elements to achieve the final image which will be delivered to you.  
  1. Image Retouching

Basic Retouching Included In Base Price:

  1. Remove background so it is white around the outside of the product.
  2. Removing dust and basic scratches on the products.
  3. Enhancing the natural color & contrast of the product.
  4. Fixing a small dent in a box.

Advanced Retouching (Not Included In The Base Price)

  1. Retouching product into a different background or environment.
  2. Photographing a blank product and adding a fake label
  3. Fixing a big scratch that goes through text where we have to recreate the text.
  4. Changing the color of the product to something that it’s not but isolated to specific areas.
  5. Re-creating a box that has been crushed in shipment.
  6. Copying one element from one photo into another.  Like photographing one lid and copying into a different product without a lid.
  7. Retouching product into a different background or environment.
  8. Creating or manufacturing parts of a product that does not exist.

Advanced Retouching is billed at $20 per 15 min

  1. Image Storage
  1. Images will be delivered via Dropbox, a cloud-based photo delivery platform.
  2. SPP makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Dropbox. You are responsible for viewing and abiding by the Dropbox privacy statements and terms of use.
  3. If Dropbox changes its terms or either SPP or Dropbox goes out of business, then the photos may not be available.  SPP will make images available for at least 60 days after completion, after which the images may be taken down.  Customer agrees that it is solely responsible for the storage and management of all images after 60 days.
  1. Products Shipped To Us
  1. After placing an Order, Customer is responsible for arranging shipment of the products to be photographed to SPP at:

SPP Photography

Order # (insert your order number)

10 E Lane Dr.

Washington, MO 63090

  1. Do not send us or drop off a product before an order is placed.  SPP sends and receives many packages daily and if a shipment arrives without an order number on it than we have no way of tracking it in our inventory system.  SPP is not responsible for lost products or delays due to a Customer’s failure to comply with this policy.
  2. All costs associated with shipping products to SPP are the sole responsibility of the Customer. Customers bear the risk of damage or loss until the products are delivered to SPP’s address set forth above and accepted by SPP.
  3. SPP is not responsible or liable for any damage or loss that occurs to the products during shipping. Customer warrants that the products are adequately insured against damage or loss and agrees to hold SPP harmless for any such damage or loss occurring during shipment to SPP.  
  1. Return Shipping Products

Return shipping of products will be provided to Customer, subject to the following conditions:

  1. Customer provides a return shipping label.
  2. Customer prepays the cost of shipping the item from SPP to their location.
  3. SPP will ship the product back in the same packaging as the item product arrived.
  1. Final customer spend is calculated at the end of the order and takes into account any adjustments such as refunds or add-ons if any.
  2. Any additional shipping costs will be prepaid by SPP and invoiced to Customer.
  3. Return shipping is not a credit and is a max amount of money that can be put towards the cost of return shipping.  This amount cannot be refunded or applied to another order.
  4. We will decide the return shipping method, typically USPS Priority Mail. No overnight, couriers or pallets.  So if you need it back quickly or in a special manner you should provide a return shipping label or account number.
  5. No additional insurance beyond what the shipping company offers as standard will be added.
  6. Failure to respond to the Approval Emails within 30 days will result in the Customer products being removed from SPP inventory and disposed of and the products will not be returned. Customer agrees that SPP is not liable for the disposal of products pursuant to this policy.   Customer is solely responsible for sufficiently insuring all products during shipping.
  1. Lost, Damaged or Stolen Products
  1. Once the products arrive at the SPP studio they will be checked for damage, which, if present, will be reported to the Customer within 24 hours.
  2. Once received by SPP and checked into its system, SPP will assume possession over the products.  If an item is lost, damaged or stolen while in possession of SPP, then SPP will reimburse Customer for such damage or loss up for the repair cost or replacement cost of the damaged or lost product up to a maximum amount of $1,000 per customer.
  3. For damaged or lost products deemed irreplaceable by SPP, in its sole and absolute discretion, Customer will be reimbursed the repair or replacement cost for the product(s), as reasonably determined by SPP. Repair or replacement amounts will be distributed to Customer within 30 days of SPP’s receipt of such amounts from its insurance carrier.
  4. SPP is not responsible or liable for any damage or loss arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, weather events, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
  1. Disputes
  1. Customer may not assign or transfer this agreement, or any rights granted hereunder. This agreement binds and inures to the benefit of SPP. Customer, Customer’s principals, employees, agents, and affiliates are jointly and severally liable for the performance of all payments and other obligations hereunder. No amendment or waiver of any terms is binding unless set forth in writing and signed by the parties.
  2. The parties agree to use their best efforts to resolve any dispute between them related to the obligations set forth in these terms by good-faith negotiation and mutual agreement. However, in the event that the parties are unable to resolve any dispute any unresolved disputes shall, at SPP’s option, be finally settled in accordance with an arbitration proceeding. Arbitration proceedings shall be conducted under the Rules of Commercial Arbitration of the AAA (the “Rules”). The arbitration panel shall consist of one arbitrator. The Members shall select one neutral third party AAA arbitrator (the “Arbitrator”) with expertise in the area that is in dispute. If an Arbitrator has not been selected within five (5) business days thereafter, then an Arbitrator shall be selected by the AAA in accordance with the Commercial Arbitration Rules of the AAA. The arbitration proceeding shall be held in Franklin County, MO. The arbitrator shall promptly conduct proceedings to resolve the dispute in question pursuant to the then existing Rules. In any final award and/or order, the arbitrator shall apportion all the costs (other than attorney’s fees which shall be borne by the party incurring such fees) incurred in conducting the arbitration in accordance with what the arbitrator deems just and equitable under the circumstances. Any action or proceeding subsequent to any Award rendered by the arbitrator, including, but not limited to, any action to confirm, vacate, modify, challenge or enforce the arbitrator’s decision or award shall be filed in a court of competent jurisdiction in the same county where the arbitration was conducted, and Illinois law shall apply in any such subsequent action or proceedings. Alternatively, SPP may, in its sole option seek relief through the state or federal courts located in St. Louis, MO.
  1. General Conditions
  1. These Terms of Service shall be governed by and interpreted in accordance with the laws of the state of Missouri, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the state of Missouri or federal courts located in St. Louis, MO with respect to any dispute or claim arising out of or in connection with the Terms of Service.
  2. You acknowledge and agree that SPP may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on SPP’s website, available at and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the services after the amended Terms of Service are posted to SPP’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the service or place any orders with SPP.
  3. You may not use the SPP website for any illegal or unauthorized purpose nor may you, in the use of the website. You will comply with all applicable laws, rules and regulations in your use of the SPP website. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website.
  4. You understand that personal identification information, which may include your name, business name, contact information and other information you may provide to SPP (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  1. Limitations Of Liability
  1. You expressly understand and agree that SPP shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the SPP services or any purchased images.
  2. In no event shall SPP be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our images, our services or these Terms of Service (however arising including negligence). You agree to indemnify and hold us and (as applicable) our subsidiaries, affiliates, partners, officers, directors, agents, employees, and contractors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party or your use of any images purchased from SPP.
  3. Your use of the website and placement of an Order is at your sole risk. Except for the limited warranties set forth herein, services and images are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
  4. SPP does not warrant the results that may or may not be obtained from the use of any images and does not warrant that the quality of any images, services, information, or other materials purchased or obtained by you from SPP will meet your expectations.
  1. Customer Representations
  1. Customer represents, warrants and covenants that: (i) it has full power and authority to enter into and perform its obligations hereunder; (ii) any Customer products comply with all applicable laws, rules and regulations and does not infringe any third party’s rights; (iii) Customer products submitted to SPP or utilized with services do not contain any hazardous materials that may otherwise SPP personnel; (iv) it is the owner or authorized licensee of all Customer products; (vi) it will safeguard all passwords, user IDs and other measures to control access to the services; (vi) it has taken reasonable measures to ensure the security of any electronic devices, including Customer’s personnel-supplied personal devices, used by Customer or its personnel to access the website or place an order with SPP.
  1. No Other Warranties


  1. Indemnification

Customer shall indemnify, defend and hold SPP and its officers, directors, shareholders, agents, employees, subcontractors, licensors and affiliates and their officers, directors, shareholders, agents and employees harmless from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees) arising directly or indirectly out of or relating to: (i) Customer’s breach or alleged breach of these Terms of Service; (ii) Customer’s property, except to the extent due to acts or omissions of SPP or (iii) claims that the Customer property or any images produced of such property, or any portion thereof infringes, misappropriates, or violates any third party’s copyright, trade secret, trademark or other proprietary or privacy right or other law.